Frequently Asked Questions
What is MyTransport.SG?
MyTransport.SG is the latest mobile channel by LTA that offers both real-time public and private transport information with Location-Based Service (LBS) technology built-in.
Is there any difference in the above information seen in ONE.MOTORING mobile or PublicTransport mobile?
No, they are the same. mytransport.sg is specially customized for mobile usage such that you can even access the information on-the-go. However, there are some services in ONE.MOTORING mobile that are not yet ported to mytransport.sg. They are listed as follows: They will be made available in phase 2.
• LTA enquiries
a. PARF/COE rebate
b. Road tax payable
c. Transfer fee
d. Vehicle registration number
• Traffic Police enquiries
a. Demerit points
b. License info
c. Traffic offence
• Real time traffic information
a. ERP rates
• Parking information
a. Parking rates
What phones/browsers are supported?
It is recommended that users use mobile phones that support the following browsers for best performance results.
1) Safari 4.0
2) Windows Mobile IE 6.0 and above
3) Opera Mobile 9.7 and mini 4.0
4) Android native browser
5) Blackberry native browser
What if I am unable to download the above browsers mentioned/or they are not supported for my mobile phone?
You would see the following:
Phone Browser Incompatibility Message
This mobile site currently does not support your phone browser. You may wish to access using a Windows Mobile-based phone, an iPhone or Opera.
Please install Opera Mobile or Opera Mini and try again.
You may access the following sites for LTA-related information:
ONE.MOTORING Traffic updates and camera images, ERP and parking rates, COE results.
PublicTransport@SG Real-time bus arrival timings, bus services and MRT/LRT system information
Are there any charges for accessing the information?
No, there are no subscription charges except for the data usage charges that are subjected to your mobile plan. Please check with your telco for more information.
What is location-based service (LBS) and which services use it?
A location-based service (LBS) is an information service, accessible with mobile devices through the mobile network and utilizing the ability to make use of the geographical position of the mobile device. Traffic Smart, Bus Service, Parking Guide, MRT/LRT and Traffic New all have LBS functionality.
How to access LBS?
You must install Google Gears (http://gears.google.com) except for iphones and Android phones. It is a plug-in which allows accessing of information offline or providing you with content based information on your geographical location. The first time you try to use our mobile site's features with Gears, you will need to acknowledge that you trust our site and allow Gears to access. To see and edit all the sites that are allowed or never allowed access to Gears, please use your mobile web browser's Options or Settings menu.
Which phone/browsers support LBS function?
Google Gears is now available for a number of mobile browsers and devices, mainly GPS enabled phones
• IE Mobile on Windows Mobile 5 and 6 devices
• Opera Mobile 9.7 on Windows Mobile 6 touchscreen devices
• Safari on iPhone
• Android native browser
What if I am unable to download Google Gears?
You can still access all of the services available. LBS is a complementary option for you to locate nearest bus-stops/MRT given your current location. You can still obtain the list of services by keying in any postal code or destination name.
Why did LBS give me an incorrect position?
The Geolocation API provides the best estimate of the user's position using a number of sources (called location providers). Hence, the accuracy is dependent on them as they may be onboard (GPS for example) or server-based (a network location provider).
Who can I contact to get some assistance?
For queries, you can email us at onemotoring@portalcity.com.sg
Updated on March 2010
